WhatsApp Business API bots process phone numbers, message content, and conversation history — some of the most personal data a user can share. Meta's Business Terms of Service impose strict requirements on how WhatsApp Business API data can be stored and used. End-to-end encryption protects messages in transit, but once your bot receives and processes a message, you become a data controller responsible for that data under GDPR and other applicable laws. Canada's federal private sector privacy law, PIPEDA (Personal Information Protection and Electronic Documents Act), applies to commercial activities across Canada.
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Canada's federal private sector privacy law, PIPEDA (Personal Information Protection and Electronic Documents Act), applies to commercial activities across Canada. Quebec's Law 25 (Bill 64) has introduced GDPR-like requirements for Quebec residents. Canada's Privacy Commissioner can investigate complaints, and courts can award damages for serious privacy breaches.
A Cookie Policy for WhatsApp Bot businesses must specifically address the following considerations that are unique to this industry. Unlike generic templates, your policy needs to reflect how whatsapp bot businesses actually collect and process data.
Data typically collected by WhatsApp Bot businesses: WhatsApp phone numbers, message content and media, conversation history, contact names (if synced), message delivery and read status, business profile interactions, opt-in and opt-out records
A Cookie Policy is best practice for PIPEDA, even if not strictly mandated. It demonstrates transparency and builds user trust. For WhatsApp Bot businesses using analytics or advertising tools, it is strongly recommended.
A typical WhatsApp Bot website uses: essential session cookies, analytics cookies (Google Analytics, etc.), functional preference cookies, and marketing/advertising cookies if you run paid campaigns. Each type must be disclosed in your Cookie Policy with its purpose.
Under PIPEDA, a Cookie Policy alone is not sufficient. A consent mechanism is recommended for analytics and marketing cookies to align with global privacy best practices.