WhatsApp Business API bots process phone numbers, message content, and conversation history — some of the most personal data a user can share. Meta's Business Terms of Service impose strict requirements on how WhatsApp Business API data can be stored and used. End-to-end encryption protects messages in transit, but once your bot receives and processes a message, you become a data controller responsible for that data under GDPR and other applicable laws. India's Digital Personal Data Protection Act (DPDPA) 2023 is India's first comprehensive data protection law.
No signup required Download as HTML Ready in 2 minutes
All sections are included and pre-filled for WhatsApp Bot businesses
What Are Cookies
Included in all documents
Types of Cookies We Use
Included in all documents
Third-Party Cookies
Included in all documents
Cookie Consent
Included in all documents
Managing and Disabling Cookies
Included in all documents
Data Collected Through Cookies
Included in all documents
Contact Us
Included in all documents
India's Digital Personal Data Protection Act (DPDPA) 2023 is India's first comprehensive data protection law. It applies to processing of digital personal data within India and to processing outside India if it involves offering goods or services to individuals in India. Significant Data Fiduciaries face enhanced obligations, and the Data Protection Board can impose fines up to ₹250 crore.
A Cookie Policy for WhatsApp Bot businesses must specifically address the following considerations that are unique to this industry. Unlike generic templates, your policy needs to reflect how whatsapp bot businesses actually collect and process data.
Data typically collected by WhatsApp Bot businesses: WhatsApp phone numbers, message content and media, conversation history, contact names (if synced), message delivery and read status, business profile interactions, opt-in and opt-out records
A Cookie Policy is best practice for DPDPA, even if not strictly mandated. It demonstrates transparency and builds user trust. For WhatsApp Bot businesses using analytics or advertising tools, it is strongly recommended.
A typical WhatsApp Bot website uses: essential session cookies, analytics cookies (Google Analytics, etc.), functional preference cookies, and marketing/advertising cookies if you run paid campaigns. Each type must be disclosed in your Cookie Policy with its purpose.
Under DPDPA, a Cookie Policy alone is not sufficient. A consent mechanism is recommended for analytics and marketing cookies to align with global privacy best practices.