WhatsApp Business API bots process phone numbers, message content, and conversation history — some of the most personal data a user can share. Meta's Business Terms of Service impose strict requirements on how WhatsApp Business API data can be stored and used. End-to-end encryption protects messages in transit, but once your bot receives and processes a message, you become a data controller responsible for that data under GDPR and other applicable laws. Following Brexit, the UK retained its own version of GDPR (UK GDPR), supplemented by the Data Protection Act 2018. The UK GDPR is closely aligned with EU GDPR but enforced by the ICO (Information Commissioner's Office).
No signup required Download as HTML Ready in 2 minutes
All sections are included and pre-filled for WhatsApp Bot businesses
What Are Cookies
Included in all documents
Types of Cookies We Use
Included in all documents
Third-Party Cookies
Included in all documents
Cookie Consent
Included in all documents
Managing and Disabling Cookies
Included in all documents
Data Collected Through Cookies
Included in all documents
Contact Us
Included in all documents
Following Brexit, the UK retained its own version of GDPR (UK GDPR), supplemented by the Data Protection Act 2018. The UK GDPR is closely aligned with EU GDPR but enforced by the ICO (Information Commissioner's Office). UK GDPR fines can reach £17.5 million or 4% of global turnover. Organizations serving both UK and EU residents must comply with both frameworks.
A Cookie Policy for WhatsApp Bot businesses must specifically address the following considerations that are unique to this industry. Unlike generic templates, your policy needs to reflect how whatsapp bot businesses actually collect and process data.
Data typically collected by WhatsApp Bot businesses: WhatsApp phone numbers, message content and media, conversation history, contact names (if synced), message delivery and read status, business profile interactions, opt-in and opt-out records
Yes — under UK GDPR, a Cookie Policy is legally required. You must obtain consent from users before placing non-essential cookies, and your policy must clearly explain which cookies you use and why.
A typical WhatsApp Bot website uses: essential session cookies, analytics cookies (Google Analytics, etc.), functional preference cookies, and marketing/advertising cookies if you run paid campaigns. Each type must be disclosed in your Cookie Policy with its purpose.
Under UK GDPR, a Cookie Policy alone is not sufficient. You must also implement a consent mechanism (cookie banner) that allows users to accept or reject non-essential cookies before they are placed.