Discord bots operate within Discord servers and can access messages, user profiles, server membership data, and voice channel activity depending on their permissions (intents). Discord's Developer Policy requires bots to have a privacy policy accessible to server administrators before bot installation. Users in servers where your bot operates have the right to know what data the bot collects and how long it retains it. Canada's federal private sector privacy law, PIPEDA (Personal Information Protection and Electronic Documents Act), applies to commercial activities across Canada.
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Refund Policy Overview
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Refund Eligibility
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Non-Refundable Items
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Digital Products and Downloads
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Subscription Cancellations
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How to Request a Refund
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Exchanges
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Contact Us
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Canada's federal private sector privacy law, PIPEDA (Personal Information Protection and Electronic Documents Act), applies to commercial activities across Canada. Quebec's Law 25 (Bill 64) has introduced GDPR-like requirements for Quebec residents. Canada's Privacy Commissioner can investigate complaints, and courts can award damages for serious privacy breaches.
Discord bots operate within Discord servers and can access messages, user profiles, server membership data, and voice channel activity depending on their permissions (intents). Discord's Developer Policy requires bots to have a privacy policy accessible to server administrators before bot installation. Users in servers where your bot operates have the right to know what data the bot collects and how long it retains it.
Data typically collected by Discord Bot businesses: Discord user IDs and usernames, message content (if message content intent is enabled), server membership data, command usage logs, moderation action logs, bot configuration data per server
Under PIPEDA, consumer protection laws may require you to disclose your refund terms clearly before purchase. Even where not strictly required, a transparent Refund Policy reduces chargebacks, builds customer trust, and protects you from disputes.
A Refund Policy for Discord Bot should specify: the refund window, eligible and non-eligible items, the process for requesting a refund, how refunds are processed, and any restocking fees. For digital products, be explicit about access-based non-refundability.
Under PIPEDA, digital products can be non-refundable once they have been accessed or downloaded, provided users were clearly informed of this before purchase. You must obtain explicit consent acknowledging the non-refundability of digital goods.