Freelancers and agencies handle client data as part of service delivery โ including client business information, project files, and communication records. Your privacy policy needs to address how you store client materials, who in your team has access, and how you handle data when a client relationship ends. If your website serves visitors from multiple countries, your privacy policy should reflect a globally recognized baseline of privacy best practices.
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All sections are included and pre-filled for Freelancer / Agency businesses
Refund Policy Overview
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Refund Eligibility
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Non-Refundable Items
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Digital Products and Downloads
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Subscription Cancellations
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How to Request a Refund
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Exchanges
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Contact Us
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If your website serves visitors from multiple countries, your privacy policy should reflect a globally recognized baseline of privacy best practices. While no single global law exists, the principles of transparency, consent, data minimization, security, and individual rights are common across GDPR, CCPA, PIPEDA, and most modern privacy frameworks.
Freelancers and agencies handle client data as part of service delivery โ including client business information, project files, and communication records. Your privacy policy needs to address how you store client materials, who in your team has access, and how you handle data when a client relationship ends.
Data typically collected by Freelancer / Agency businesses: client contact info, project files and deliverables, communication history, payment details, portfolio usage permissions
Under Global, consumer protection laws may require you to disclose your refund terms clearly before purchase. Even where not strictly required, a transparent Refund Policy reduces chargebacks, builds customer trust, and protects you from disputes.
A Refund Policy for Freelancer / Agency should specify: the refund window, eligible and non-eligible items, the process for requesting a refund, how refunds are processed, and any restocking fees. For digital products, be explicit about access-based non-refundability.
Under Global, digital products can be non-refundable once they have been accessed or downloaded, provided users were clearly informed of this before purchase. You must obtain explicit consent acknowledging the non-refundability of digital goods.