Marketplaces are data controllers for both buyers and sellers, making their privacy obligations more complex than single-sided platforms. You're responsible for how third-party sellers handle buyer data transacted through your platform, and you must disclose data sharing between parties, dispute resolution processes, and rating/review systems. India's Digital Personal Data Protection Act (DPDPA) 2023 is India's first comprehensive data protection law.
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Refund Policy Overview
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Refund Eligibility
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Non-Refundable Items
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Digital Products and Downloads
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Subscription Cancellations
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How to Request a Refund
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Exchanges
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Contact Us
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India's Digital Personal Data Protection Act (DPDPA) 2023 is India's first comprehensive data protection law. It applies to processing of digital personal data within India and to processing outside India if it involves offering goods or services to individuals in India. Significant Data Fiduciaries face enhanced obligations, and the Data Protection Board can impose fines up to ₹250 crore.
Marketplaces are data controllers for both buyers and sellers, making their privacy obligations more complex than single-sided platforms. You're responsible for how third-party sellers handle buyer data transacted through your platform, and you must disclose data sharing between parties, dispute resolution processes, and rating/review systems.
Data typically collected by Marketplace businesses: buyer and seller profiles, transaction history, messaging data, payment details, reviews and ratings, ID verification data
Under DPDPA, consumer protection laws may require you to disclose your refund terms clearly before purchase. Even where not strictly required, a transparent Refund Policy reduces chargebacks, builds customer trust, and protects you from disputes.
A Refund Policy for Marketplace should specify: the refund window, eligible and non-eligible items, the process for requesting a refund, how refunds are processed, and any restocking fees. For digital products, be explicit about access-based non-refundability.
Under DPDPA, digital products can be non-refundable once they have been accessed or downloaded, provided users were clearly informed of this before purchase. You must obtain explicit consent acknowledging the non-refundability of digital goods.