Online learning platforms collect student progress data, assessment results, and payment information — all of which carry specific legal obligations. If your courses issue certificates, you may hold personally identifiable data for extended periods. Students also have rights to access and delete their learning records under GDPR and CCPA. Following Brexit, the UK retained its own version of GDPR (UK GDPR), supplemented by the Data Protection Act 2018. The UK GDPR is closely aligned with EU GDPR but enforced by the ICO (Information Commissioner's Office).
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All sections are included and pre-filled for Online Course / LMS businesses
Refund Policy Overview
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Refund Eligibility
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Non-Refundable Items
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Digital Products and Downloads
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Subscription Cancellations
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How to Request a Refund
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Exchanges
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Contact Us
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Following Brexit, the UK retained its own version of GDPR (UK GDPR), supplemented by the Data Protection Act 2018. The UK GDPR is closely aligned with EU GDPR but enforced by the ICO (Information Commissioner's Office). UK GDPR fines can reach £17.5 million or 4% of global turnover. Organizations serving both UK and EU residents must comply with both frameworks.
Online learning platforms collect student progress data, assessment results, and payment information — all of which carry specific legal obligations. If your courses issue certificates, you may hold personally identifiable data for extended periods. Students also have rights to access and delete their learning records under GDPR and CCPA.
Data typically collected by Online Course / LMS businesses: student name and email, course progress, assessment scores, certificate data, payment information, video viewing behavior
Under UK GDPR, consumer protection laws may require you to disclose your refund terms clearly before purchase. Even where not strictly required, a transparent Refund Policy reduces chargebacks, builds customer trust, and protects you from disputes.
A Refund Policy for Online Course / LMS should specify: the refund window, eligible and non-eligible items, the process for requesting a refund, how refunds are processed, and any restocking fees. For digital products, be explicit about access-based non-refundability.
Under UK GDPR, digital products can be non-refundable once they have been accessed or downloaded, provided users were clearly informed of this before purchase. You must obtain explicit consent acknowledging the non-refundability of digital goods.