Photography and creative portfolio sites handle a unique type of sensitive data: images of people. Publishing photos of individuals, sharing client galleries, or using images for portfolio purposes all carry legal implications around image rights, model releases, and GDPR's provisions on biometric data. The GDPR (General Data Protection Regulation) is the world's most comprehensive data privacy law, applying to any organization that processes data of EU residents โ regardless of where the organization is based.
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Refund Policy Overview
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Refund Eligibility
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Non-Refundable Items
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Digital Products and Downloads
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Subscription Cancellations
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How to Request a Refund
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Exchanges
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Contact Us
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The GDPR (General Data Protection Regulation) is the world's most comprehensive data privacy law, applying to any organization that processes data of EU residents โ regardless of where the organization is based. Non-compliance can result in fines of up to โฌ20 million or 4% of annual global turnover, whichever is higher.
Photography and creative portfolio sites handle a unique type of sensitive data: images of people. Publishing photos of individuals, sharing client galleries, or using images for portfolio purposes all carry legal implications around image rights, model releases, and GDPR's provisions on biometric data.
Data typically collected by Photography / Creative businesses: client contact info, project files, commissioned images, model release data, portfolio usage permissions, payment details
Under GDPR, consumer protection laws may require you to disclose your refund terms clearly before purchase. Even where not strictly required, a transparent Refund Policy reduces chargebacks, builds customer trust, and protects you from disputes.
A Refund Policy for Photography / Creative should specify: the refund window, eligible and non-eligible items, the process for requesting a refund, how refunds are processed, and any restocking fees. For digital products, be explicit about access-based non-refundability.
Under GDPR, digital products can be non-refundable once they have been accessed or downloaded, provided users were clearly informed of this before purchase. You must obtain explicit consent acknowledging the non-refundability of digital goods.