Food businesses with online ordering, delivery apps, or loyalty programs collect customer contact information, order history, location data, and payment details. Allergy information is particularly sensitive — treating it as health data means it may require heightened protection under GDPR and other regulations. Following Brexit, the UK retained its own version of GDPR (UK GDPR), supplemented by the Data Protection Act 2018. The UK GDPR is closely aligned with EU GDPR but enforced by the ICO (Information Commissioner's Office).
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Refund Policy Overview
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Refund Eligibility
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Non-Refundable Items
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Digital Products and Downloads
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Subscription Cancellations
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How to Request a Refund
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Exchanges
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Contact Us
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Following Brexit, the UK retained its own version of GDPR (UK GDPR), supplemented by the Data Protection Act 2018. The UK GDPR is closely aligned with EU GDPR but enforced by the ICO (Information Commissioner's Office). UK GDPR fines can reach £17.5 million or 4% of global turnover. Organizations serving both UK and EU residents must comply with both frameworks.
Food businesses with online ordering, delivery apps, or loyalty programs collect customer contact information, order history, location data, and payment details. Allergy information is particularly sensitive — treating it as health data means it may require heightened protection under GDPR and other regulations.
Data typically collected by Restaurant / Food businesses: name, delivery address, phone number, payment details, order history, dietary preferences and allergy information
Under UK GDPR, consumer protection laws may require you to disclose your refund terms clearly before purchase. Even where not strictly required, a transparent Refund Policy reduces chargebacks, builds customer trust, and protects you from disputes.
A Refund Policy for Restaurant / Food should specify: the refund window, eligible and non-eligible items, the process for requesting a refund, how refunds are processed, and any restocking fees. For digital products, be explicit about access-based non-refundability.
Under UK GDPR, digital products can be non-refundable once they have been accessed or downloaded, provided users were clearly informed of this before purchase. You must obtain explicit consent acknowledging the non-refundability of digital goods.