Salons and spas collect client contact information, service preferences, health and allergy information relevant to treatments, and payment details. Some treatments require detailed health intake forms — allergy history, medications, skin conditions — which constitute sensitive health data. Appointment booking systems typically involve third-party platforms with their own data practices. Australia's Privacy Act 1988 and its 13 Australian Privacy Principles (APPs) regulate how organizations with annual turnover over AUD $3 million collect, use, and disclose personal information.
No signup required Download as HTML Ready in 2 minutes
All sections are included and pre-filled for Salon / Spa businesses
Refund Policy Overview
Included in all documents
Refund Eligibility
Included in all documents
Non-Refundable Items
Included in all documents
Digital Products and Downloads
Included in all documents
Subscription Cancellations
Included in all documents
How to Request a Refund
Included in all documents
Exchanges
Included in all documents
Contact Us
Included in all documents
Australia's Privacy Act 1988 and its 13 Australian Privacy Principles (APPs) regulate how organizations with annual turnover over AUD $3 million collect, use, and disclose personal information. The OAIC (Office of the Australian Information Commissioner) enforces the law and can issue fines up to AUD $50 million for serious and repeated breaches.
Salons and spas collect client contact information, service preferences, health and allergy information relevant to treatments, and payment details. Some treatments require detailed health intake forms — allergy history, medications, skin conditions — which constitute sensitive health data. Appointment booking systems typically involve third-party platforms with their own data practices.
Data typically collected by Salon / Spa businesses: client name and contact info, appointment history, treatment preferences, health and allergy information, before/after photos (with consent), payment information
Under Australian Privacy Act, consumer protection laws may require you to disclose your refund terms clearly before purchase. Even where not strictly required, a transparent Refund Policy reduces chargebacks, builds customer trust, and protects you from disputes.
A Refund Policy for Salon / Spa should specify: the refund window, eligible and non-eligible items, the process for requesting a refund, how refunds are processed, and any restocking fees. For digital products, be explicit about access-based non-refundability.
Under Australian Privacy Act, digital products can be non-refundable once they have been accessed or downloaded, provided users were clearly informed of this before purchase. You must obtain explicit consent acknowledging the non-refundability of digital goods.