Shopify stores operate under Shopify's platform terms, which means your store shares data with Shopify Inc. as a data processor. Shopify automatically installs tracking pixels, collects checkout abandonment data, and enables third-party apps — each of which may process customer data. Your privacy policy must disclose Shopify's role as a data processor and list all installed apps that access customer data. Canada's federal private sector privacy law, PIPEDA (Personal Information Protection and Electronic Documents Act), applies to commercial activities across Canada.
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Refund Policy Overview
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Refund Eligibility
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Non-Refundable Items
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Digital Products and Downloads
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Subscription Cancellations
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How to Request a Refund
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Exchanges
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Contact Us
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Canada's federal private sector privacy law, PIPEDA (Personal Information Protection and Electronic Documents Act), applies to commercial activities across Canada. Quebec's Law 25 (Bill 64) has introduced GDPR-like requirements for Quebec residents. Canada's Privacy Commissioner can investigate complaints, and courts can award damages for serious privacy breaches.
Shopify stores operate under Shopify's platform terms, which means your store shares data with Shopify Inc. as a data processor. Shopify automatically installs tracking pixels, collects checkout abandonment data, and enables third-party apps — each of which may process customer data. Your privacy policy must disclose Shopify's role as a data processor and list all installed apps that access customer data.
Data typically collected by Shopify Store businesses: customer name, shipping and billing address, email, phone, payment details (via Shopify Payments), order history, browsing and checkout abandonment data, Shopify analytics
Under PIPEDA, consumer protection laws may require you to disclose your refund terms clearly before purchase. Even where not strictly required, a transparent Refund Policy reduces chargebacks, builds customer trust, and protects you from disputes.
A Refund Policy for Shopify Store should specify: the refund window, eligible and non-eligible items, the process for requesting a refund, how refunds are processed, and any restocking fees. For digital products, be explicit about access-based non-refundability.
Under PIPEDA, digital products can be non-refundable once they have been accessed or downloaded, provided users were clearly informed of this before purchase. You must obtain explicit consent acknowledging the non-refundability of digital goods.