Shopify stores operate under Shopify's platform terms, which means your store shares data with Shopify Inc. as a data processor. Shopify automatically installs tracking pixels, collects checkout abandonment data, and enables third-party apps — each of which may process customer data. Your privacy policy must disclose Shopify's role as a data processor and list all installed apps that access customer data. The California Consumer Privacy Act (CCPA), enhanced by the CPRA in 2023, gives California residents extensive rights over their personal data.
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Refund Policy Overview
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Refund Eligibility
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Non-Refundable Items
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Digital Products and Downloads
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Subscription Cancellations
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How to Request a Refund
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Exchanges
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Contact Us
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The California Consumer Privacy Act (CCPA), enhanced by the CPRA in 2023, gives California residents extensive rights over their personal data. It applies to businesses that meet certain revenue or data processing thresholds. Fines range from $2,500 per unintentional violation to $7,500 per intentional violation.
Shopify stores operate under Shopify's platform terms, which means your store shares data with Shopify Inc. as a data processor. Shopify automatically installs tracking pixels, collects checkout abandonment data, and enables third-party apps — each of which may process customer data. Your privacy policy must disclose Shopify's role as a data processor and list all installed apps that access customer data.
Data typically collected by Shopify Store businesses: customer name, shipping and billing address, email, phone, payment details (via Shopify Payments), order history, browsing and checkout abandonment data, Shopify analytics
Under CCPA, consumer protection laws may require you to disclose your refund terms clearly before purchase. Even where not strictly required, a transparent Refund Policy reduces chargebacks, builds customer trust, and protects you from disputes.
A Refund Policy for Shopify Store should specify: the refund window, eligible and non-eligible items, the process for requesting a refund, how refunds are processed, and any restocking fees. For digital products, be explicit about access-based non-refundability.
Under CCPA, digital products can be non-refundable once they have been accessed or downloaded, provided users were clearly informed of this before purchase. You must obtain explicit consent acknowledging the non-refundability of digital goods.