Squarespace sites use Squarespace's infrastructure and built-in analytics that automatically collect visitor data. Squarespace Commerce collects customer purchase data, and Squarespace Email Campaigns processes subscriber data. Unlike open-source platforms, Squarespace's data collection is more standardized and predictable, but you must still disclose Squarespace's role as a data processor and any third-party integrations. Following Brexit, the UK retained its own version of GDPR (UK GDPR), supplemented by the Data Protection Act 2018. The UK GDPR is closely aligned with EU GDPR but enforced by the ICO (Information Commissioner's Office).
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All sections are included and pre-filled for Squarespace Site businesses
Refund Policy Overview
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Refund Eligibility
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Non-Refundable Items
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Digital Products and Downloads
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Subscription Cancellations
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How to Request a Refund
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Exchanges
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Contact Us
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Following Brexit, the UK retained its own version of GDPR (UK GDPR), supplemented by the Data Protection Act 2018. The UK GDPR is closely aligned with EU GDPR but enforced by the ICO (Information Commissioner's Office). UK GDPR fines can reach £17.5 million or 4% of global turnover. Organizations serving both UK and EU residents must comply with both frameworks.
Squarespace sites use Squarespace's infrastructure and built-in analytics that automatically collect visitor data. Squarespace Commerce collects customer purchase data, and Squarespace Email Campaigns processes subscriber data. Unlike open-source platforms, Squarespace's data collection is more standardized and predictable, but you must still disclose Squarespace's role as a data processor and any third-party integrations.
Data typically collected by Squarespace Site businesses: visitor analytics and session data, Squarespace Commerce customer and order data, email campaign subscriber data, form submission data, cookie and tracking data
Under UK GDPR, consumer protection laws may require you to disclose your refund terms clearly before purchase. Even where not strictly required, a transparent Refund Policy reduces chargebacks, builds customer trust, and protects you from disputes.
A Refund Policy for Squarespace Site should specify: the refund window, eligible and non-eligible items, the process for requesting a refund, how refunds are processed, and any restocking fees. For digital products, be explicit about access-based non-refundability.
Under UK GDPR, digital products can be non-refundable once they have been accessed or downloaded, provided users were clearly informed of this before purchase. You must obtain explicit consent acknowledging the non-refundability of digital goods.