Wix sites operate on Wix's infrastructure, making Wix a data processor for all visitor data collected through your site. Wix automatically collects visitor analytics, enables Wix Apps that may collect additional data, and uses cookies for site functionality. If you use Wix Stores, Wix Bookings, or Wix Members, each collects its own data set that must be disclosed in your privacy policy. India's Digital Personal Data Protection Act (DPDPA) 2023 is India's first comprehensive data protection law.
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Refund Policy Overview
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Refund Eligibility
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Non-Refundable Items
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Digital Products and Downloads
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Subscription Cancellations
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How to Request a Refund
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Exchanges
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Contact Us
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India's Digital Personal Data Protection Act (DPDPA) 2023 is India's first comprehensive data protection law. It applies to processing of digital personal data within India and to processing outside India if it involves offering goods or services to individuals in India. Significant Data Fiduciaries face enhanced obligations, and the Data Protection Board can impose fines up to ₹250 crore.
Wix sites operate on Wix's infrastructure, making Wix a data processor for all visitor data collected through your site. Wix automatically collects visitor analytics, enables Wix Apps that may collect additional data, and uses cookies for site functionality. If you use Wix Stores, Wix Bookings, or Wix Members, each collects its own data set that must be disclosed in your privacy policy.
Data typically collected by Wix Site businesses: visitor analytics data, form submission data, Wix Stores customer and order data, Wix Members account data, Wix Bookings appointment data, cookie and tracking data
Under DPDPA, consumer protection laws may require you to disclose your refund terms clearly before purchase. Even where not strictly required, a transparent Refund Policy reduces chargebacks, builds customer trust, and protects you from disputes.
A Refund Policy for Wix Site should specify: the refund window, eligible and non-eligible items, the process for requesting a refund, how refunds are processed, and any restocking fees. For digital products, be explicit about access-based non-refundability.
Under DPDPA, digital products can be non-refundable once they have been accessed or downloaded, provided users were clearly informed of this before purchase. You must obtain explicit consent acknowledging the non-refundability of digital goods.