WordPress sites collect data through comments, contact forms, analytics plugins, and e-commerce plugins like WooCommerce. WordPress itself stores commenter IP addresses by default. The vast plugin ecosystem means data collection can vary dramatically — each plugin may set cookies, collect user data, or send data to third-party services. Your privacy policy must reflect the actual plugins installed on your site. Australia's Privacy Act 1988 and its 13 Australian Privacy Principles (APPs) regulate how organizations with annual turnover over AUD $3 million collect, use, and disclose personal information.
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Refund Policy Overview
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Refund Eligibility
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Non-Refundable Items
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Digital Products and Downloads
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Subscription Cancellations
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How to Request a Refund
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Exchanges
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Contact Us
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Australia's Privacy Act 1988 and its 13 Australian Privacy Principles (APPs) regulate how organizations with annual turnover over AUD $3 million collect, use, and disclose personal information. The OAIC (Office of the Australian Information Commissioner) enforces the law and can issue fines up to AUD $50 million for serious and repeated breaches.
WordPress sites collect data through comments, contact forms, analytics plugins, and e-commerce plugins like WooCommerce. WordPress itself stores commenter IP addresses by default. The vast plugin ecosystem means data collection can vary dramatically — each plugin may set cookies, collect user data, or send data to third-party services. Your privacy policy must reflect the actual plugins installed on your site.
Data typically collected by WordPress Site businesses: commenter name, email and IP address, contact form submissions, analytics data, WooCommerce customer and order data, login account data, plugin-specific collected data
Under Australian Privacy Act, consumer protection laws may require you to disclose your refund terms clearly before purchase. Even where not strictly required, a transparent Refund Policy reduces chargebacks, builds customer trust, and protects you from disputes.
A Refund Policy for WordPress Site should specify: the refund window, eligible and non-eligible items, the process for requesting a refund, how refunds are processed, and any restocking fees. For digital products, be explicit about access-based non-refundability.
Under Australian Privacy Act, digital products can be non-refundable once they have been accessed or downloaded, provided users were clearly informed of this before purchase. You must obtain explicit consent acknowledging the non-refundability of digital goods.