Salons and spas collect client contact information, service preferences, health and allergy information relevant to treatments, and payment details. Some treatments require detailed health intake forms — allergy history, medications, skin conditions — which constitute sensitive health data. Appointment booking systems typically involve third-party platforms with their own data practices. The California Consumer Privacy Act (CCPA), enhanced by the CPRA in 2023, gives California residents extensive rights over their personal data.
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Refund Policy Overview
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Refund Eligibility
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Non-Refundable Items
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Digital Products and Downloads
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Subscription Cancellations
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How to Request a Refund
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Exchanges
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Contact Us
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The California Consumer Privacy Act (CCPA), enhanced by the CPRA in 2023, gives California residents extensive rights over their personal data. It applies to businesses that meet certain revenue or data processing thresholds. Fines range from $2,500 per unintentional violation to $7,500 per intentional violation.
Salons and spas collect client contact information, service preferences, health and allergy information relevant to treatments, and payment details. Some treatments require detailed health intake forms — allergy history, medications, skin conditions — which constitute sensitive health data. Appointment booking systems typically involve third-party platforms with their own data practices.
Data typically collected by Salon / Spa businesses: client name and contact info, appointment history, treatment preferences, health and allergy information, before/after photos (with consent), payment information
Under CCPA, consumer protection laws may require you to disclose your refund terms clearly before purchase. Even where not strictly required, a transparent Refund Policy reduces chargebacks, builds customer trust, and protects you from disputes.
A Refund Policy for Salon / Spa should specify: the refund window, eligible and non-eligible items, the process for requesting a refund, how refunds are processed, and any restocking fees. For digital products, be explicit about access-based non-refundability.
Under CCPA, digital products can be non-refundable once they have been accessed or downloaded, provided users were clearly informed of this before purchase. You must obtain explicit consent acknowledging the non-refundability of digital goods.